Customer Success Manager

Hybrid Full TimeToronto, Ontario, Canadaecobee EB

Role Overview

We’re a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK’s leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose.

What You Will Do

Strengthen partner relationships, turn partner goals into successful programs, represent the voice of the partner, improve the partner and customer experience, assist energy partners, support growth and long-term value, and represent ecobee with credibility.

Why It Might Be a Fit

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses.

Requirements

  • 3+ years of experience in customer success, account management, program management, project management, sales support, or a related partner-facing role
  • General understanding/context of regulatory side utilities, solid understanding of Demand Response, Energy Efficiency and Utility Energy Markets
  • Experience building trusted relationships with customers or partners and coordinating work across multiple internal teams
  • Strong project management and organizational skills, including the ability to manage details, priorities, risks, and deadlines across several programs
  • Clear, confident written and verbal communication, including the ability to translate complex issues for different audiences

Benefits

  • Medical, dental, and vision plans
  • Life, long-term disability, flexible spending, and health savings accounts
  • Accrued paid time off
  • Paid Holidays (10 for Ontario, 11 for British Columbia)
  • RRSP retirement benefits
  • 401(k) retirement benefits

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To apply for this job please visit linkedin.com.

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