Role Overview
We are looking for a Customer Success Manager who will own the relationship with a portfolio of our brands and make sure they get real, measurable value from eComID. The role involves working directly with brands, owning the ongoing relationship, running regular performance reviews, and analysing how our products perform per brand.
What You Will Do
The Customer Success Manager will work on owning the relationship with a portfolio of fashion brands, running regular performance reviews, analysing how our products perform per brand, and helping define a scalable customer success process as we grow to more brands and more markets.
Why It Might Be a Fit
We are looking for someone who is analytical, comfortable with data, and good at building trust with ecommerce teams at brands. The ideal candidate should have experience with several of the following: working in a customer-facing role in SaaS, ecommerce or retail, working with ecommerce KPIs, analysing data, and presenting results and recommendations to stakeholders.
Requirements
- Analytical skills
- Comfortable with data
- Good at building trust with ecommerce teams at brands
- Experience with several of the following: working in a customer-facing role in SaaS, ecommerce or retail, working with ecommerce KPIs, analysing data, and presenting results and recommendations to stakeholders
Benefits
- 25 days of paid holiday per year
- 5,000 SEK wellness allowance per year
- Work from our office in central Stockholm
- Weekly breakfasts and snacks throughout the day
- Your choice of computer, phone and phone contract
- Annual budget for courses, books and conferences
- Extensive coverage, including private healthcare insurance
- Private pension insurance via SPP
To apply for this job please visit careers.ecomid.com.
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