Role Overview
The Customer Success Manager will drive upselling and account growth, build account growth plans, and own expansion conversations. They will also own the relationship after delivery, review open concerns daily, and follow up with development and delivery teams.
What You Will Do
The Customer Success Manager will identify and pursue opportunities for additional users, expanded deployments, and relevant products or services within existing accounts. They will also explain the business value of recommendations, handle objections, and coordinate proposals and commercial closure with sales and relevant stakeholders.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in customer success or account management, with a proven track record of identifying opportunities and converting them into additional revenue. They will also have strong commercial and consultative selling skills, including discovery, value presentation, objection handling, negotiation, and opportunity management.
Requirements
- 5+ years of experience in customer success or account management
- Proven upselling and account expansion skills
- Strong commercial and consultative selling skills
- Product and business understanding of softphone, UCaaS, SaaS, or business communication solutions
- Ability to build account growth plans, manage an expansion pipeline, and work toward agreed revenue targets
- Experience using CRM and issue-tracking tools to manage accounts, opportunities, and outstanding actions
Benefits
- Comprehensive Medical & Accidental Insurance
- 32 Leaves annually
To apply for this job please visit ecosmob.keka.com.
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