Supervisor of Retention and Customer Loyalty Pyme – Telecommunications

Role Overview

The Supervisor of Retention and Customer Loyalty will lead and develop the commercial team, ensuring the achievement of sales goals and implementing retention and loyalty strategies to contribute to business growth in the assigned area.

What You Will Do

Supervise the commercial team, lead commercial management, perform coaching, and design strategies to increase market participation, customer loyalty, and satisfaction.

Why It Might Be a Fit

The ideal candidate will have experience leading sales teams, retention, and customer loyalty in mobile and fixed services, with a focus on the Pyme, Companies, and Large Companies segments.

Requirements

• At least 3 years of experience as a Commercial Supervisor leading sales and/or retention teams
• Experience in telecommunications, especially in mobile and fixed channels
• Experience in commercial management for the Pyme, Companies, and Large Companies segments
• Experience in leading teams oriented to consultative sales, customer loyalty, and retention
• Professional or technical title in commercial areas, administration, or related career
• MS Office management and commercial management platforms
• Commercial profile, leadership, results orientation, and team development skills

Benefits

• Base salary: $740,000 + commissions
• Labor stability and opportunities for professional development
• Labor contract