Customer Success Manager

Role Overview

The Customer Success Manager will be the operational contact point for partner stations, ensuring personalized, reactive, and efficient customer service while piloting operations related to integration, follow-up, and performance of the network.

What You Will Do

Support operational partners (30%), manage operational management & back-office (25%), monitor performance management (20%), and work on transverse collaboration & international coordination (20%).

Why It Might Be a Fit

The ideal candidate is a graduate with a Bac + 3 in management, commerce, or customer relations, with experience in an operational or coordination role B2B (ideally in the mobility sector).

Requirements

• Graduate with a Bac + 3 in management, commerce, or customer relations
• Experience in an operational or coordination role B2B (ideally in the mobility sector)
• Excellent written and oral communication
• Collaboration with different stakeholders
• Excellent ability to manage priorities
• Mastery of CRM, back-office, Excel tools
• Professional English required in writing and speaking

Benefits

• Bonus on target
• Ticket restaurant card (11.97€ per day, taken over at 60%)
• Participation bonus
• RTT
• CSE
• Mobility allowance
• Kadeos vouchers
• CESU

Tagged as: Excel