Enterprise Customer Success Manager (CSM)

Role Overview

The Enterprise Customer Success Manager (CSM) will play a pivotal role in Edia’s growth by accelerating the adoption of their AI-powered platform and expanding their footprint across K-12 districts. The role will ensure schools and districts realize the full value of Edia, driving student success and educational outcomes.

What You Will Do

The Enterprise CSM will develop and maintain trusted advisor relationships with key decision-makers, guide customers through best practices in AI-powered student success, and proactively analyze customer adoption trends to provide data-backed recommendations.

Why It Might Be a Fit

The role offers a high-impact opportunity to shape the narrative of a fast-scaling ed-tech AI startup, with competitive compensation, equity, and benefits package, and a hybrid-friendly work environment.

Requirements

• Bachelor’s or Master’s degree in Business, Computer Science, or a related field
• 5+ years of experience in a customer success, management consulting, technology consulting, or consultative role within the technology (SaaS) industry
• Proven ability to navigate complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions
• Exceptional communication and interpersonal skills, adept at building trust, fostering engagement, and influencing executive stakeholders
• Demonstrated success in managing and expanding customer accounts, driving both gross dollar retention (GDR) and net dollar retention (NDR)
• Experience implementing production technology solutions, driving change management, and evangelizing outcomes
• Passion for K-12 education, improving student outcomes and supporting educators through innovative AI-driven solutions

Benefits

• Competitive compensation
• Equity
• Flexible vacation
• Technology stipend

Tagged as: Change Management