Role Overview
As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast.
What You Will Do
Champion customer success from onboarding through renewal, leading implementations, building deep partnerships with district leaders and educators, and analyzing usage and performance data to uncover insights.
Why It Might Be a Fit
You’ll be a natural collaborator who enjoys partnering closely with Sales, Professional Learning, and Product, and you’re passionate about improving education and driving positive change.
Requirements
- 5+ years of customer success experience
- Bachelor’s degree
- Customer success experience from a K-12 education technology company
- Proficient in CRM platforms such as Salesforce
- Strong communication skills
- Ability to analyze data and make strategic recommendations
- Proactive and adaptable
- Commitment to fostering an inclusive environment for colleagues and customers
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company matching
- Time away program
- Volunteer time away
- Winter office closure at the end of December
To apply for this job please visit job-boards.greenhouse.io.
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