Senior Enterprise Customer Success Manager

Role Overview

Lead Edmentum’s largest and most strategic customer partnership, owning Customer Success and Professional Learning efforts across New York City Public Schools. This is a high-impact leadership role that requires regular in-person engagement with district leaders, customers, and team members throughout the region.

What You Will Do

Own a portfolio of Edmentum’s most strategic, high-value enterprise partnerships, serving as the executive-level lead for multi-year account strategy, implementation, and adoption. Lead, hire, and develop a team of Enterprise CSMs, and own retention and renewal outcomes across the enterprise book of business.

Why It Might Be a Fit

You are a seasoned customer success leader with a track record of retaining and growing high-value, complex partnerships while consistently exceeding revenue and retention goals. You have experience building, coaching, and developing high-performing teams and understand how to create accountability, engagement, and growth within an organization.

Requirements

• Experience leading Customer Success, Strategic Account Management, or district partnership teams within K-12 EdTech
• Experience supporting large urban school districts or enterprise education customers
• Existing knowledge of, or relationships within, the New York City education ecosystem
• Experience managing renewal, expansion, and executive stakeholder strategies for complex customer portfolios

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company matching
• Time away program
• Volunteer time away
• Winter office closure at the end of December
• Resources to promote wellness