Product Ops Lead (GeBiz)

Role Overview

The Product Ops Lead will play a critical part in translating user needs into functional solutions, strengthening operational processes, and driving data-informed decision-making to improve user outcomes. This role operates at the intersection of product, engineering, policy, and operations to ensure the reliability, scalability, and effectiveness of the GeBIZ X product.

What You Will Do

The Product Ops Lead will engage agencies and suppliers to understand challenges, refine user stories, and identify opportunities to improve user outcomes. They will also partner with Product Managers, Engineers, and Policy teams to support smooth rollout of features and changes, and act as a bridge between frontline users and technical teams to ensure effective issue resolution and strong feedback loops.

Why It Might Be a Fit

The Product Ops Lead will drive best practices in product operations across one or more problem spaces, conduct user research, and translate insights into operational and product improvements. They will also support product delivery through testing activities, including defect triage and User Acceptance Testing (UAT).

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• At least 3 years of experience in product operations, business analysis, or product/project management in IT environments
• Experience working in Agile environments; relevant certifications (e.g. CSPO, CSM) are advantageous
• Must obtain Ivalua Level 3 certification within 6 months of appointment (e.g. L3 S2C, L3 INT)
• Hands-on experience in Ivalua configuration is advantageous
• Proficiency in SQL and database concepts
• Practical understanding of APIs, integrations, and system architecture

Benefits

• Leave benefits to meet your work-life needs
• Employee wellness programs
• Flexible work arrangements (subject to your job role)
• Total rewards approach with a holistic and market-competitive suite of perks

Tagged as: Project Management, SQL