Product Marketing Manager, Services & Customer Success Solutions

Role Overview

The Product Marketing Manager, Services & Customer Success Solutions is responsible for driving the commercial strategy, growth, and profitability of ICU Medical’s service offerings across the Infusion Systems portfolio. This highly visible role will serve as the commercial architect of ICU Medical’s services business, helping transform services from a cost center into a differentiated profit center that improves customer outcomes, increases customer lifetime value, and strengthens portfolio profitability.

What You Will Do

Develop and execute the long-term commercial strategy for ICU Medical’s Infusion Systems service offerings across infusion pumps, software, and related technologies. Identify opportunities to transform service offerings into scalable, revenue-generating solutions. Build business cases for new service programs and investment opportunities.

Why It Might Be a Fit

The ideal candidate is an entrepreneurial product marketer who combines commercial rigor, customer empathy, and strategic thinking to build scalable service offerings that strengthen customer relationships and drive sustainable business growth.

Requirements

• Bachelor’s Degree in Business, Marketing, Life Sciences, Healthcare Administration, Engineering, or related field.
• Minimum 4 years of experience in marketing, sales, or commercial roles within the medical device or healthcare industry.
• Demonstrated experience developing and executing successful commercialization strategies.
• Experience developing and commercializing customer-facing offerings.
• Strong analytical skills with the ability to translate data into strategic recommendations.
• Demonstrated ability to develop business cases and pricing strategies.
• Demonstrated ability to lead and influence cross-functional teams without direct authority.
• Excellent communication, presentation, and influencing skills, including with C-suite executives.
• Proficiency with Microsoft 365 applications.

Benefits

• Competitive financial benefits, including a generous 401(k) match and (for eligible roles) our Annual Incentive Plan
• A wide range of benefit options at affordable rates
• Additional perks to assist employees with their work-life effectiveness, such as Paid Time Off, Company Holidays, and Tuition Reimbursement

Tagged as: Data Analysis