Role Overview
Lead and develop a team of Partner Success Managers to achieve retention, satisfaction, and enrollment objectives. Develop and execute partner success strategies that improve retention, program adoption, and institutional engagement.
What You Will Do
Lead a team, conduct regular one-on-one meetings, performance reviews, and career development planning. Develop and execute partner success strategies, monitor overall partner health, and establish scalable processes.
Why It Might Be a Fit
5-8+ years of experience in Customer Success, Partner Success, Account Management, Institutional Relations, or a related field. Proven track record of building high-performing teams and driving customer retention and growth.
Requirements
- 5-8+ years of experience in Customer Success, Partner Success, Account Management, Institutional Relations, or a related field
- 2-4+ years of people leadership experience managing professional-level employees
- Proven track record of building high-performing teams and driving customer retention and growth
- Demonstrated success managing strategic relationships and complex stakeholder environments
- Strong business acumen and ability to analyze data to influence decisions
- Experience developing scalable customer success processes and programs
- Exceptional communication, coaching, and presentation skills
- Strong proficiency with Microsoft Office and CRM platforms, including Salesforce
To apply for this job please visit workforcenow.adp.com.
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