Role Overview
As a Team Lead Operations & Customer Support (B2C), you will be responsible for the operational and strategic management of our member support and administration. You will lead and develop your team, create space for an open feedback and error culture, and set clear priorities.
What You Will Do
Your daily tasks will include team leadership, customer orientation, process optimization, strategy & projects, data-driven support, and stakeholder management.
Why It Might Be a Fit
You will be a strategic designer, optimizing our process landscape and ensuring that our team works efficiently with our ambitious growth plans. You will also be responsible for establishing a clear trust basis with your team and stakeholders.
Requirements
- several years of experience in customer care/administration
- fundamental leadership expertise
- motivating teams and inspiring them to efficient goal achievement
- strategic foresight
- ability to plan and implement complex projects and initiatives
- data analysis and KPIs
- experience with Google Suite and KI solutions for process optimization
- solution-oriented approach
- high interest in digital topics
- communication talent in German and English (C1)
Benefits
- 30 vacation days per year
- hybrid work model
- flexible budget for public transportation and meal allowance
- benefit portal with exclusive discounts
- bike leasing through Lease a Bike
- pension provision
- free coffee, tea, and fresh fruit in the office
- large terrace for relaxation during lunch breaks
To apply for this job please visit linkedin.com.
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