Role Overview
As a Senior Customer Success Manager, you will be the connecting link between our Key Accounts and internal teams, building lasting customer relationships and ensuring agreements are met.
What You Will Do
You will keep an eye on customer relationships, monitor satisfaction, and take action when service delivery or customer relationships are under pressure.
Why It Might Be a Fit
You will be a trusted point of contact for customers, know the organization well, and have strong communication skills to switch between different levels.
Requirements
- HBO or WO work and thinking level
- Extensive experience in a comparable senior role
- Experience with Key Accounts and complex service delivery
- Strong communication skills
- Proactive and result-oriented attitude
- Ability to translate customer questions into concrete improvement actions
Benefits
- Market-conform salary
- 27 vacation days
- Possibility to buy 10 extra vacation days
- Good pension scheme
- Lease-a-bike arrangement
- Daily fresh fruit and fresh lunch
- Very active employee association
- Fun and nice informal activities
- Good secondary working conditions
- Possibility to work hybrid
- Professional and personal work environment
- Room to develop yourself further
To apply for this job please visit linkedin.com.
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