Growth/Creator Community Manager (TikTok / Discord)

Role Overview

This role owns the business, management, and strategy of a TikTok creator community that lives in Discord and drives TikTok Shop GMV. It is a strategy and operations role with a community wrapper, not a moderation job. The position reports to the Director of Marketplace (TikTok Lead) and has a direct report (Creator Community Consultant).

What You Will Do

Own the creator community end-to-end: structure, tiering, incentives, calendar, and outcomes. Design and evolve the tier system, build/manage incentive and commission architecture, and own the creator recruiting funnel and retention. Manage the Creator Coach + Creative Strategist, run the operating rhythm, and own weekly full-funnel reporting. Work cross-functionally with paid media, brand, and ops/supply chain, and handle escalations.

Why It Might Be a Fit

This role requires high ownership, comfort with ambiguity and speed, and genuine affinity for creators. Candidates should have 3–5+ years in creator/influencer/affiliate program management, community management, or growth marketing with real ownership of a number. Experience running or scaling a Discord community, strong commercial instincts, hands-on understanding of TikTok and TikTok Shop, and excellent written communication are essential. People management experience or readiness is required.

Requirements

• 3–5+ years in creator/influencer/affiliate program management, community management, or growth marketing at a fast-growing consumer brand — with real ownership of a number, not just execution
• Experience running or scaling a Discord community
• Strong commercial instincts — comfortable in a spreadsheet, can model incentive structures and unit economics, and can defend a program’s ROI
• Hands-on understanding of TikTok and TikTok Shop: how affiliate works, how commissions and attribution function, what actually drives GMV on the platform
• Excellent written communication — most of your leadership happens in text, in public, in front of creators
• People management experience, or clear readiness for it

Benefits

• Competitive base salary designed to reward high performance and impact
• 401(k) plan with company matching
• Comprehensive health benefits including medical, dental, and vision coverage
• Stock option plan so you can share in the value you help build
• Generous paid time off and company holidays
• Real ownership and autonomy to drive measurable growth
• Ongoing professional development opportunities as we scale