Role Overview
The Revenue Operations Analyst will own the path from a customer order to recognized, reconciled revenue across every eJam channel, end to end. This includes reconciling Shopify, Amazon, TikTok Shop, and payment processor payouts and settlements to the bank and the ledger each period, and chasing every unexplained difference to its source.
What You Will Do
The analyst will build and automate recurring revenue, subscription, and channel performance reports, and replace manual spreadsheet pulls with repeatable queries. They will also track subscription revenue health, rebill approval rates, declines, retries, churn, and refund drivers, and flag what needs action.
Why It Might Be a Fit
The ideal candidate will have 3 to 7 years of experience in revenue operations, revenue accounting, or finance operations, ideally at a DTC, subscription, or ecommerce brand. They will also have advanced Excel skills and working SQL, BigQuery, or another warehouse experience, with dashboards in Looker Studio, Tableau, or Power BI.
Requirements
- Order to cash: tied Shopify, Amazon, TikTok Shop, Stripe or similar settlements and payouts back to the general ledger and found a gap
- Gross to net: built a bridge from gross sales through discounts, refunds, chargebacks, fees, and tax to net revenue, and explained what moved
- Subscription: worked rebill approval, decline, retry, and churn data for a recurring revenue business
- Receivables: managed retail or marketplace A/R, including remittance matching, deductions, and short pays, with an aging someone acted on
Benefits
- Medical, dental, and vision
- 401(k) Plan
- Company-paid life insurance, AD&D, and long-term disability
- PTO and 14 Observed Holidays
- Amazing, dog-friendly office in Santa Ana, CA
- Learning & development opportunities
To apply for this job please visit jobs.workable.com.
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