Renewals Operations Specialist – Sales Operations & Salesforce

We’re Hiring: Renewals Operations Specialist – Sales Operations & Salesforce

(100% onsite in Santa Clara, CA)

We are looking for a detail-oriented Renewals Operations Specialist to support our Subscription Services Operations (SSO) team. This role focuses on renewal opportunity management, upgrade accuracy, contract co-terming, Salesforce quoting, and renewal reporting to support customer retention and revenue growth.

🔹 Key Responsibilities

• Review and validate upgrade transactions processed by Field Sales and Inside Account teams.
• Coordinate with Renewal, Sales, and Finance teams to align upgrade contracts with existing renewal dates.
• Verify pricing, contract details, and installed-base data for accuracy in internal systems.
• Support installed-base data requests from field teams.
• Assist with data-related projects to improve renewal reporting, accuracy, and visibility.
• Create and manage renewal opportunities and corresponding quotes in Salesforce.
• Support process improvements, reporting accuracy, and compliance requirements, including SOX controls.
• Manage high-volume transactions while maintaining accuracy and meeting deadlines.

🔹 Required Qualifications

• 2+ years of experience in Sales Operations, Renewals Operations, or Contract Administration.
• Solid Salesforce knowledge and aptitude.
• Strong analytical, problem-solving, and data-validation skills.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Strong written and verbal communication skills.
• Ability to work independently, take initiative, and follow through on deliverables.
• Bachelor’s degree preferred.

🔹 Preferred Experience

• Installed-base or inventory management.
• Contract renewals, subscription services, or maintenance agreements.
• Sales reporting, data analysis, and process improvement.
• Experience supporting compliance processes and SOX controls.

Tagged as: Data Analysis, Salesforce