Role Overview
As a Customer Success Manager, you will own a portfolio of 40-50 crypto businesses, fintechs, banks, and stablecoin issuers, ensuring each one sees measurable value, renews with confidence, and grows with Elliptic.
What You Will Do
Your responsibilities will include owning the health, retention, and expansion pipeline across your portfolio, running renewals, forecasting risk accurately, negotiating commercial terms, and spotting and leading expansion opportunities.
Why It Might Be a Fit
We are looking for a candidate with B2B customer success or account management experience in SaaS, a financial services background, and a structured approach to client meetings.
Requirements
- B2B customer success or account management experience in SaaS
- Financial services background: crypto, regtech, payments, or traditional finance
- Structured, organised approach to client meetings
- Fluency with AI tools as part of daily workflow
- Bonus points for AML, KYC, or financial crime compliance experience, familiarity with blockchain, Web3, or digital assets, a second European language, or an interest in representing Elliptic at industry events
Benefits
- Hybrid working
- Home office budget: £500
- Learning & development: $1,000 a year
- 25 days of annual leave plus bank holidays
- Extra day off for birthday
- 16 weeks fully paid parental leave
- Private health insurance through Bupa
- Life assurance: cover of 4x salary for beneficiaries
- Mental health: full access to Spill
- Cycle to Work scheme
To apply for this job please visit jobs.ashbyhq.com.
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