Senior Customer Success Manager, Enterprise

Role Overview

Own Elliptic’s most strategic enterprise customers across the Americas, leading accounts and building trusted relationships with executives.

What You Will Do

Own health, retention, and expansion across your AMER enterprise portfolio, lead renewal cycles, and run executive business reviews.

Why It Might Be a Fit

A track record in Customer Success, Account Management, or Renewals in B2B SaaS, with a presence to run executive business reviews and tell a clear value story to C-suite audiences.

Requirements

• A track record in Customer Success, Account Management, or Renewals in B2B SaaS
• Proven retention and expansion results in large accounts
• The presence to run executive business reviews and tell a clear value story to C-suite audiences
• Fluency with AI tools as part of your daily workflow
• Bonus points for AML experience in crypto or financial services, familiarity with blockchain and digital assets, or work with US banks or exchanges on compliance or financial crime programs

Benefits

• Competitive salary
• Share options
• 25 days of annual leave
• US national holidays
• Health insurance
• Personal training budget
• Laptop and equipment
• Home office allowance
• Full access to Spill mental health support