Role Overview
Join our global Commercial team as a Senior Customer Success Manager to champion new commercial opportunities within existing customers. Manage a list of Enterprise customers, driving profitable revenue growth and net account retention.
What You Will Do
Build strong relationships with customers, manage the upsell sales cycle, analyze critical utilization data, develop net new business, and meet quarterly and annual quotas.
Why It Might Be a Fit
You will be a great fit if you have extensive Customer Success experience, can manage difficult client relationships, and have a collaborative mindset.
Requirements
- Extensive Customer Success experience
- Experience working with a broad set of customers across the region
- Experience creating and working with data flow diagrams of payment schemes and architecture
- Ability to analyze customer usage and engagement data
- Ability to manage difficult client relationships
- Collaborative mindset
- Strong relationship building skills
- Demonstrated track record of success and quota over achievement
- Interest and curiosity about digital assets and the crypto economy
Benefits
- Private Health Insurance
- Full access to Spill Mental Health Support
- Life Assurance
- Cycle to Work Scheme
- £500 Remote working budget
- $1,000 Learning & Development budget
- 25 days of annual leave + bank holidays
- An extra day for your birthday
- Enhanced parental leave
To apply for this job please visit jobs.ashbyhq.com.
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