Sales Operations Support Representative

Role Overview

The Sales Operations Support Representative will support the efficiency, scalability, and day-to-day operations of our sales function. This is a full-time remote position with working hours from 9 AM – 6 PM UK time (with potential shift to 12 PM – 9 PM UK time in the future to accommodate US-based customers).

What You Will Do

Conduct daily checks to ensure smooth functioning of core systems (CRM, operational tools, integrations), maintaining high uptime and data integrity. Respond to customer inquiries via email, ensuring timely and exceptional customer service. Handle incoming customer calls, addressing questions and assisting with enrollments when needed. Conduct sales conversations with customers to support the sales team during high-volume periods. Prepare sales materials and documentation for new course launches. Prepare and maintain essential sales enablement materials, including sales templates, payment links, product documentation, and related resources. Own and continuously update the centralized library of sales resources, processes, procedures, product documentation, and regulatory information. Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes. Proactively identify bottlenecks and inefficiencies across the sales cycle and operational workflows. Suggest and implement automation and optimization initiatives to improve speed, accuracy, and scalability.

Why It Might Be a Fit

Enjoy optimizing processes and making systems run smoothly. Are comfortable supporting sales teams in fast-paced, high-growth environments. Like combining operational work with direct customer interaction. Are detail-oriented, organized, and proactive in solving problems. Are curious about using AI and automation to improve efficiency.

Requirements

• At least C1 level of English proficiency
• 2+ years of experience in sales, customer service, sales operations, or a related role
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams
• Strong organizational skills with high attention to detail
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools
• Positive attitude, self-starter mindset, and strong team collaboration skills

Benefits

• Competitive salary and bonuses
• Comprehensive benefits
• Flexible work environment
• Gym membership reimbursements
• Mental health benefits
• Generous vacation allowances
• Complimentary access to all our courses