Role Overview
The Associate Customer Success Manager will sit at the intersection of technical delivery and customer relationship management, ensuring deployments go smoothly, customers adopt the platform effectively, and the business retains and grows its relationships over time.
What You Will Do
The role involves managing hardware configuration, deployment validation, and integration troubleshooting, as well as running the strategic account motion, including QBRs, health reviews, renewal planning, and expansion.
Why It Might Be a Fit
This role is a strong fit for someone who wants to combine technical problem-solving with strategic account ownership, and who is looking to grow their customer success career in a fast-moving, product-driven environment.
Requirements
- 2-3 years of experience in a post-sale, implementation, or technical customer-facing role at a B2B SaaS or IoT company
- Demonstrated comfort with technical systems
- Some track record of owning customer relationships and success metrics such as NRR, retention, or time-to-value
- Confident running structured conversations with senior stakeholders
- Experience coordinating with Support or Engineering on time-sensitive issues
- Clear, organized communicator with a bias toward documentation and structured follow-through
Benefits
- Competitive salary commensurate with experience
- Opportunities for career advancement and professional development
- Experience collaborating with a diverse, global team within a remote work setting
- Comprehensive Health Benefits to support your wellbeing and peace of mind
- Employer contributions to your 401(k)/RRSP
To apply for this job please visit embracesoftwareinc.zohorecruit.com.
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