Customer Success Manager

Role Overview

Join an award-winning hosting and data centre provider as a Customer Success Manager, owning the client journey from first enquiry to long term relationship. Work alongside the Customer Care Officer and Technical Manager, with success measured on quote conversion, upsell revenue, onboarding completion and client retention.

What You Will Do

Follow up with prospects and existing customers, monitor new signups, ensure clients understand their services, run scheduled follow-ups, propose upgrades and cross-sell opportunities, identify clients at risk of leaving, and keep client records up to date in the CRM.

Why It Might Be a Fit

The ideal candidate has 1-3 years of experience in customer success, account management, sales support, or a related role, with basic understanding of VPS, dedicated servers, networking, or cloud services, and excellent communication skills.

Requirements

• 1-3 years of experience in customer success, account management, sales support or a related role
• Basic understanding of VPS, dedicated servers, networking or cloud services
• Ability to explain technical services in simple terms
• Confident communicator by phone, email and chat
• Experience with CRM systems and task or project management software
• Highly organised and proactive
• Fluent in English, written and spoken

Benefits

• EUR 1,300 to 1,800 gross per month
• 13th salary
• Annual performance bonus
• Hybrid working: 2 days remote, 3 days in the office after the 6 month probation
• Half day off on your birthday
• Funded further education, professional development and certifications