Senior Product Manager (AI Automation)

Role Overview

We’re looking for a Senior Product Manager to lead the development of our customer support AI automation product line. You’ll help reduce operational costs, increase automation and improve the customer experience.

What You Will Do

Own the roadmap and prioritisation for the product line, work with support operations to understand processes, identify automation opportunities, and turn operational pain points into shipped solutions.

Why It Might Be a Fit

4–6 years of experience in product management, strong analytical and research skills, experience taking initiatives from discovery to delivery, and confidence working with complex processes and multiple stakeholders.

Requirements

• 4–6 years of experience in product management
• Ideally with automation or AI initiatives that delivered measurable business results
• Strong analytical and research skills
• Experience taking initiatives from discovery and business case through delivery, pilot evaluation and production rollout
• Confidence working with complex processes, multiple stakeholders and cross-functional technical teams
• Strong communication and stakeholder-management skills
• Hands-on, regular experience with AI agents such as Claude Code or Codex

Benefits

• Flexible work schedule
• Partial compensation for employees participating in external training and conferences
• Corporate prices on hotels and other travel services
• MyTime Day Off – an extra day off for employees to focus on important matters