Customer Experience Analyst 2

Role Overview

The Customer Experience Analyst 2 will serve as a trusted partner to customers, ensuring a positive post-delivery experience while driving customer satisfaction, retention, and business growth. The role involves collaborating with customers, sales teams, service teams, and internal stakeholders to resolve issues, identify opportunities, and deliver exceptional support throughout the customer journey.

What You Will Do

The primary responsibilities of the role include serving as the primary point of contact for customer post-delivery support requests, building strong relationships with customers, and coordinating with internal teams to address customer concerns and deliver effective solutions.

Why It Might Be a Fit

The ideal candidate will have experience supporting customers in a customer service or similar business environment, strong problem-solving and analytical skills, and the ability to communicate effectively with customers and colleagues across different functions and cultures.

Requirements

• Experience supporting customers in a customer service, customer experience, inside sales, order management, aftermarket support, or similar business environment.
• Ability to communicate effectively with customers and colleagues across different functions and cultures.
• Strong problem-solving and analytical skills with the ability to manage multiple priorities simultaneously.
• Experience coordinating activities across teams to deliver positive customer outcomes.
• Ability to prepare reports, analyze data, and communicate insights clearly.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficiency with business systems and common productivity applications.
• Fluency in English, both written and verbal.
• Legal authorization to work in Belgium.

Tagged as: Data Analysis