Global eCommerce CRM Administrator – Customer Experience Product Owner

Role Overview

The Global eCommerce CRM Administrator – Customer Experience Product Owner will be responsible for owning day-to-day administration and operational stability of Salesforce CRM and eCommerce-related configurations, as well as capturing and analysing Voice of Customer insights from customers, Sales, and Service across CRM and eCommerce journeys.

What You Will Do

Responsibilities include acting as the primary administrator for users, roles, permissions, markets, experience settings, and access controls, supporting functional testing, UAT, release validation, and post-release stabilisation activities, and partnering with the CX Product Owner to support feature delivery, rollout, and scaling across brands and regions.

Why It Might Be a Fit

The ideal candidate will be customer-centric, detail-oriented, and execution-focused, with a strong sense of ownership for platform stability and experience quality, and will have experience administering Salesforce CRM and/or Salesforce Commerce environments, as well as strong analytical, organisational, and stakeholder-management skills.

Requirements

• 1-3 years experience administering Salesforce CRM and/or Salesforce Commerce environments
• Strong understanding of end-to-end eCommerce and CRM customer journeys
• Experience with functional testing, UAT, release validation, and post-release support
• Ability to translate customer and stakeholder feedback into actionable improvements
• Strong analytical, organisational, and stakeholder-management skills
• Comfort operating in a global, cross-functional, and product-led delivery model
• Strong communication skills, both written and verbal

Benefits

• Competitive benefits plans
• Variety of medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation and holiday leave

Tagged as: CRM Administration