Customer Experience and Client Analyst

Role Overview

Join our team as a Customer Experience and Client Analyst, responsible for connecting customers, architects, and decorators throughout the project journey. This role will have a strategic impact on customer satisfaction and project delivery.

What You Will Do

Be the primary point of contact for customers, perform attendances, keep customers informed, organize visits, and follow up on requests and changes.

Why It Might Be a Fit

We’re looking for someone who enjoys taking care of customer experience, has initiative to make things happen, and combines sensitivity in relationships with firmness in following up on deliveries.

Requirements

• Experience in customer service, relationship, or project follow-up
• Experience with customized products, made-to-measure production, suppliers, or manufacturing processes
• Intermediate knowledge in Excel and ease with management systems, ERP, and digital tools
• Ability to interpret measurements, drawings, and technical specifications

Benefits

• Transportation Allowance
• Meal Allowance
• Basic Basket