Customer Experience Assistant

Role Overview

Provide customer support via chat and phone, register, track, and resolve customer requests using Zendesk.

What You Will Do

Identify customer needs, provide clear and assertive guidance, ensure compliance with established quality standards and SLAs for customer support.

Why It Might Be a Fit

Actively resolve problems, contribute to continuous process improvement, and suggest improvements to the customer experience.

Requirements

• Provide customer support via chat and phone
• Register, track, and resolve customer requests using Zendesk
• Identify customer needs and provide clear and assertive guidance
• Ensure compliance with established quality standards and SLAs for customer support
• Direct customer demands to internal areas when necessary, following up on their resolution
• Record relevant information and maintain an updated history of customer interactions
• Actively resolve problems, always seeking the best experience for the customer and their pet
• Contribute to continuous process improvement, identifying opportunities and suggesting improvements