Customer Experience Consultant

Role Overview

Coordinate the execution of the Customer Experience strategy, ensuring the correct operation of the Voice of the Customer program, and design the Voice of the Customer program (NPS, CSAT, CES, and qualitative feedback).

What You Will Do

Develop and execute personalized loyalty campaigns, design customer experience dashboards, analyze customer experience results, and prepare regular reports and executive presentations.

Why It Might Be a Fit

Experience in Qualtrics and Voice of the Customer, knowledge of methodologies such as Design Thinking, Customer Journey, Service Blueprint, and ability to maintain and administer end-to-end work procedures.

Requirements

• Experience in Qualtrics and Voice of the Customer
• Knowledge and application of methodologies such as Design Thinking, Customer Journey, Service Blueprint
• Ability to maintain and administer end-to-end work procedures