Senior Customer Success Manager, Enterprise

Role Overview

As a Senior Customer Success Manager, Enterprise, you will be assigned to work with predominantly our largest and most complex customers to help them reach their goals and realize maximum value from Enable during their entire partnership with Enable.

What You Will Do

Delivering Value during the entire duration of the customer partnership, helping customers identify and realize positive business outcomes with Enable.

Why It Might Be a Fit

You will be accountable for the overall success of your assigned Strategic customers and, where required, Enterprise customers throughout their entire journey with Enable.

Requirements

• Proven Customer Success management background with a minimum of 6 years of experience in the SaaS industry.
• Highly organized individual that can coordinate several senior stakeholders both internally and externally.
• Track record of high achievement in Customer Success roles, including positive expansion and retention metrics.
• Natural rapport builder and effective communicator at the C-Level, with a passion for driving positive changes and providing first-class service delivery to customers.
• Exceptional prioritization skills to balance internal projects and act as an escalation point for team and customer concerns.
• Ability to work well with internal teams, balancing team and customer success with company needs and opportunities.
• Adaptability to thrive in a fast-changing hyper-growth environment

Benefits

• Paid Time Off
• Lucrative Bonus Plan
• Equity Program
• Career Growth
• Training
• Pets