Role Overview
As a Manager – Customer Experience Support, your role is to ensure the seamless delivery of service standards and operational excellence across all customer touchpoints.
What You Will Do
Investigate, analyse and address escalated customer concerns, standardise procedures for in-branch and remote service delivery, and continuously improve the customer experience processes.
Why It Might Be a Fit
You will champion risk awareness among team members, conduct regular reviews of frontline adherence to Priority Banking protocols, and support the rollout of new service initiatives.
Requirements
- 5+ years of experience in customer service or a related field
- Proven track record of improving customer satisfaction and reducing complaints
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits
- Collaborative and dynamic work environment
To apply for this job please visit fa-evlo-saasfaprod1.fa.ocs.oraclecloud.com.
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