Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer, providing information and support in a professional and friendly manner while building relationships to ensure a high-quality experience.

What You Will Do

Key job responsibilities include customer contact, billing, data entry, customer engagement, and operational support.

Why It Might Be a Fit

The ideal candidate will have strong written and oral communication skills, strong organizational and interpersonal skills, and the ability to multi-task and work well under pressure.

Requirements

• High School Diploma
• 1+ years of administrative, sales or hospitality experience
• Proficiency in Microsoft 365 and web-based applications
• Strong written and oral communication skills
• Strong organizational and interpersonal skills
• Encore’s Service Level 100, 200 & 300 Certifications