Customer Experience Manager – Dan Murphy’s Ballarat

Role Overview

As a Customer Experience Manager, you’ll motivate and lead your team to deliver a world-class customer experience, promoting customer loyalty and contributing to revenue growth. You’ll also encourage team development, create a culture that values diversity, and utilize customer feedback to inform decision-making.

What You Will Do

Your day-to-day responsibilities will include leading in-store tasks, delivering coaching and mentoring to store teams, creating an environment that enables team members to come as they are, and building a culture that understands and values the community.

Why It Might Be a Fit

You’ll be a good fit for this role if you’re passionate about people development, motivated by the opportunity to make a difference for your team and customers, and able to thrive in a fast-paced environment. You’ll also need to be able to communicate effectively and inspire your team to commit to their work.

Requirements

• initiative and intuition to understand your team and inspire them to make a difference
• passion for people development and motivating others to dream big
• ability to thrive in a fast-paced environment and use forward thinking in decision-making
• ability to communicate effectively and inspire your team to commit to their work

Benefits

• exclusive discount card for Dan Murphy’s, BWS, and other Endeavour Group brands
• discounts at Woolies supermarkets and BIG W through partnership with Woolworths
• Endeavour Wellbeing Support, an Employee Assistance Program offering various forms of support