Customer Experience Manager

Role Overview

As a Customer Experience Manager, you’ll lead a team to deliver a world-class customer experience, promote customer loyalty, and contribute to revenue growth. You’ll create an environment that enables team members to come as they are and build a culture centered around understanding the community.

What You Will Do

You’ll motivate and lead your team, deliver regular coaching and mentoring, and inspire them to continuously improve. You’ll also use customer feedback as a pillar in your decision-making and create an environment that enables team members to grow and develop.

Why It Might Be a Fit

This role is for someone who is passionate about people development, uses initiative and intuition to understand their team, and is not a stranger to a fast-paced environment. You’ll be part of a company that values diversity, inclusivity, and having a good time.

Requirements

• Motivate and lead a team to deliver a world-class customer experience
• Create an environment that enables team members to come as they are
• Build a culture centered around understanding the community
• Use customer feedback as a pillar in decision-making
• Deliver regular coaching and mentoring to team members
• Inspire team members to continuously improve

Benefits

• Exclusive discount card for Dan Murphy’s, BWS, and other Endeavour Group brands
• Discounts at Woolies supermarkets and BIG W through partnership with Woolworths
• Endeavour Wellbeing Support, an Employee Assistance Program
• Opportunities to grow your career within Dan Murphy’s and the wider Endeavour Group network