Role Overview
The Customer Experience Specialist will work in a forward-thinking CX team to identify customer needs and process issues, translate them into concrete improvement ideas, and increase customer satisfaction by solving customer questions end-to-end.
What You Will Do
The Specialist will handle customer questions via email and phone, recognize patterns, identify bottlenecks, and discover opportunities to improve the customer journey. They will also tackle complex customer questions, solve them as much as possible in one go, and share improvement signals with the CX Expert and Team Lead.
Why It Might Be a Fit
The ideal candidate will have at least 2 years of experience in customer contact, insight into operational processes in a customer contact environment, and the ability to communicate clearly and empathetically.
Requirements
- At least 2 years of experience in customer contact
- Insight into operational processes in a customer contact environment
- Ability to communicate clearly and empathetically
- Eye for improvement opportunities and ability to make them practical
- Ownership, proactivity, and ability to look for the underlying cause behind customer questions and process challenges
Benefits
- Gross annual salary between €49,000 and €69,000
- FlexBudget
- 8% vacation pay
- Bonus or collective result sharing
To apply for this job please visit linkedin.com.
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