Role Overview
The Customer Success Manager owns the post-implementation customer relationship and is responsible for building and maintaining strong long-term connections between Enertia and our customers.
What You Will Do
The CSM serves as the primary point of contact for assigned accounts, proactively maintaining customer satisfaction, managing feedback, and ensuring long-term success.
Why It Might Be a Fit
The CSM acts as a trusted advisor to both operational users and customer leadership, helping customers align Enertia’s solutions with their business, financial, and regulatory objectives.
Requirements
- Bachelor’s degree or equivalent experience in a related discipline
- Experience in oil & gas, energy, or industrial software
- Strong communication, relationship-building, and problem-solving skills
- Ability to facilitate conversations with both technical and functional users and executives
- Ability to communicate effectively, in writing, with both technical users and executive stakeholders
- Strong organizational skills and attention to detail
- Ability to manage multiple customer accounts and priorities effectively
To apply for this job please visit recruiting.paylocity.com.
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