Senior Customer Success Manager

Role Overview

We are seeking an experienced Senior Customer Success Manager to own key client relationships, strengthen retention, and help develop a high-performing Customer Success organization.

What You Will Do

Own and strengthen relationships with key customers, serve as a trusted point of contact, and drive customer satisfaction, engagement, retention, and long-term relationships.

Why It Might Be a Fit

The ideal candidate combines excellent relationship-building skills with a proven track record of customer retention, account ownership, and people management.

Requirements

• Significant experience in Customer Success, Account Management, Client Services, or another highly client-facing function.
• Proven track record of retaining customers and maintaining strong long-term client relationships.
• Previous experience managing, coaching, or developing a team.
• Excellent verbal and written communication skills.
• Strong executive and client-facing presence.
• Experience managing customer escalations and difficult conversations.
• Strong understanding of customer retention and relationship management.
• Ability to identify customer risks before they become larger issues.
• Highly organized with excellent follow-through.
• Strong problem-solving and decision-making skills.
• Comfortable managing multiple client relationships simultaneously.
• Ability to operate effectively in a fast-moving, growing organization.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Life insurance
• Disability insurance