Customer Experience Account Manager

Role Overview

The Customer Experience Account Manager serves as a strategic commercial liaison aligned with the sales team to proactively manage customers within a designated territory, delivering best-in-class service experience, fostering long-term partnerships, and driving customer growth.

What You Will Do

Primary responsibilities include customer relationship management, retention and growth, operational excellence, cross-functional collaboration, and reporting and insights.

Why It Might Be a Fit

The ideal candidate will have strong communication, analytical, and organizational skills, proficiency in CRM and Microsoft Office Suite, and willingness to travel up to 30%.

Requirements

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience)
• Minimum 3 years in customer service or account management (5 years with high school diploma)
• Strong communication, analytical, and organizational skills
• Proficiency in CRM Microsoft Office Suite

Benefits

• Paid time off policies
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Tuition reimbursement
• Paid volunteering
• 401(k) plan