Mid Market CSM

Role Overview

As a Mid-Market Customer Success Manager, you’ll own a book of 70–80 customers and make sure each one gets real, measurable value from the Envoy platform. You’ll build strong relationships, spot risk early, and uncover expansion opportunities.

What You Will Do

You’ll own a book of 70–80 mid-market accounts across the full customer lifecycle, build a success plan with clear metrics, spot low-usage and high-risk accounts early, and drive adoption, account health, and retention.

Why It Might Be a Fit

You’ll get a high degree of trust in your ideas and execution, an opportunity to partner and collaborate with other talented people, and the ability to make an immediate impact in helping customers create a great workplace experience.

Requirements

• 3+ years in a customer-facing role such as Customer Success or Account Management at a B2B SaaS company
• Expertise managing the post-sale customer lifecycle across a book of 50–100 accounts
• Strong prioritization skills that let you run high-touch and tech-touch strategies at the same time
• A track record of identifying expansion opportunities and partnering with sales teams to close them
• Terrific presentation skills, with executive and end-user audiences alike
• The ability to use data to reach your customers’ goals as well as your own internal goals
• Passion and skill using AI tools to work faster and scale your impact

Benefits

• A high degree of trust in your ideas and execution
• An opportunity to partner and collaborate with other talented people
• An inclusive community where you feel welcomed and cared for as a person
• The ability to make an immediate impact in helping customers create a great workplace experience
• Support for your personal and professional growth