Customer Success Manager – Managed Services

Role Overview

EOSYS is hiring a Customer Success Manager – Managed Services to join their talented team. The role involves customer engagement, service management, and ensuring consistent service delivery and long-term customer value.

What You Will Do

The Customer Success Manager will be responsible for customer engagement, service management, and reporting on support activity, performance, trends, open issues, and utilization. They will also own software license and SMA renewals, and customer support reporting.

Why It Might Be a Fit

The ideal candidate will have strong customer presentation, communication, relationship-management, and organizational skills, as well as technical and business acumen sufficient to understand customer systems, software licensing, support requirements, and service offerings.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business
• Minimum of 5 years of experience in customer success, service delivery, technical consulting, project management, or a similar customer-facing role
• Strong customer presentation, communication, relationship-management, and organizational skills
• Ability to coordinate technical resources and work effectively across engineering, sales, and business leadership
• Technical and business acumen sufficient to understand customer systems, software licensing, support requirements, and service offerings
• Experience with industrial automation, manufacturing systems, MES/MOM, digital transformation, or service-management platforms preferred
• Strong leadership and organizational development capabilities
• Business and financial acumen
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and decision-making abilities
• Ability to influence and collaborate across functional and organizational boundaries

Benefits

• Profit sharing
• 401k with match
• Medical, dental, vision, disability, and life insurance
• Flexible work schedules