Role Overview
As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business on an international scale. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
What You Will Do
Your key responsibilities include acting as a trusted advisor throughout the customer lifecycle, defining mutual success plans, identifying new upsell and expansion business opportunities, managing customer renewals, and collaborating cross-functionally with internal teams.
Why It Might Be a Fit
We value diversity and encourage everyone to come and soundtrack the world with us. We believe that bringing people together from different backgrounds, experiences, and perspectives makes for a healthy workplace, a more successful business, and a better world.
Requirements
- 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS or media industries.
- Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
- Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers.
- Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
To apply for this job please visit jobs.ashbyhq.com.
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