Customer Success Manager

Role Overview

As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business in the Nordics region. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.

What You Will Do

Your key responsibilities include acting as a trusted advisor throughout the customer lifecycle, defining mutual success plans, expanding product adoption, identifying new upsell and expansion business opportunities, and collaborating cross-functionally with internal teams.

Why It Might Be a Fit

You will directly secure organizational revenue and expand our brand’s global footprint by building trusted partnerships and executing measurable success plans tailored to your specific clients.

Requirements

• 4+ years of relevant Sales or Customer Success experience
• Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts
• Track record of leading multi-team rollouts and turning around adoption when it stalls
• Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk

Benefits

• Dental insurance
• Vision insurance
• Equal opportunity employer