Digital Customer Success Manager

Role Overview

As a Digital Customer Success Manager, you will play a crucial role in our US Enterprise team, redefining how we support and scale our mid-market Customers through a sophisticated inside, digital-first motion.

What You Will Do

Drive high-volume customer adoption and retention through automated, digital-led engagement strategies and one-to-many programs, analyze usage data and engagement metrics to proactively identify churn risks, and implement scalable mitigation tactics.

Why It Might Be a Fit

This role requires 4+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment, with a proven track record of managing a high-volume portfolio using a digital-first or

Requirements

• 4+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment
• Proven track record of managing a high-volume portfolio using a digital-first or “one-to-many” support model
• Advanced proficiency in data analysis and the ability to turn metrics into actionable retention strategies
• Track record of meeting or exceeding retention and expansion targets consistently
• Exceptional communication skills in English, with the ability to influence and engage customers through digital channels
• A proactive, self-starter mindset with the ability to innovate and automate repeatable tasks