Customer Success Manager

Role Overview

The Customer Success Manager will own the planning and execution of client onboarding and delivery projects, coordinate work across internal teams, and help build processes that support consistent, high-quality execution.

What You Will Do

Key responsibilities include leading client onboarding and project delivery, translating agreed client commitments into clear delivery plans, coordinating onboarding and ongoing client projects across teams, and driving progress against plans.

Why It Might Be a Fit

We are looking for a candidate with at least 5 years of experience in management consulting, client services, or a commercial role within the pharmaceutical industry, with a track record of managing projects involving multiple teams and external stakeholders.

Requirements

• At least 5 years of experience in management consulting, client services, or a commercial role within the pharmaceutical industry
• A track record of managing projects involving multiple teams, competing priorities and external stakeholders
• Strong organisational skills, attention to detail and the ability to translate broad objectives into practical plans
• Initiative and ownership: you identify what needs to happen, bring the right people together and follow through, exercising sound judgment on when to seek guidance or escalate
• Experience creating or improving processes, with a practical approach suited to a growing business
• Clear, confident communication, with the ability to lead project discussions, manage delivery expectations and handle challenges professionally
• Confidence working with performance data and translating findings into clear recommendations, reports and presentations
• A collaborative approach and comfort with ambiguity, changing priorities and taking on a varied role in a growing team

Benefits

• Collaborative and dynamic work environment
• Patient-centric mindset and culture of excellence and continuous improvement