Customer Success Manager

Role Overview

As a Customer Success Manager, you’ll guide clients from go-live through renewal and ensure they get lasting value from our platform. You’ll take over each account from a Forward-Deployed Legal Engineer and own it for the life of the relationship, advising the legal teams you serve.

What You Will Do

Account Ownership: Take over each account at go-live and own it for the life of the relationship. Onboarding: Lead onboarding and help each client’s lawyers fit the platform into how they already work. Client Goals: Agree on goals with each client, meet regularly to review progress, and adjust the plan as needed.

Why It Might Be a Fit

4+ years in customer success or account management in B2B SaaS, ideally in legal technology. Experience owning many accounts at once, including renewals and expansion. Comfort with usage data, and the judgment to know which accounts need attention.

Requirements

• 4+ years in customer success or account management in B2B SaaS, ideally in legal technology
• Experience owning many accounts at once, including renewals and expansion
• Comfort with usage data, and the judgment to know which accounts need attention

Benefits

• Annual bonus