Sales Development Representative

Role Overview

We are looking for a Sales Development Representative to support our sales team and ensure seamless customer interactions. In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.

What You Will Do

Act as the primary point of contact for client inquiries and provide excellent customer service. Schedule and coordinate appointments between potential clients and the sales team. Identify potential leads and support overall sales development efforts.

Why It Might Be a Fit

This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.

Requirements

• 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management
• Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders
• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email
• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively
• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency
• Proficient in English
• Eligible to work in Malaysia
• Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage
• The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants

Benefits

• Dental insurance
• Vision insurance