Customer Success Manager

Role Overview

The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management, and collaborating with the customer to ensure they are realizing expected value from EFX solutions.

What You Will Do

Drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts, act as a connecting thread for internal teams with the customer across the customer journey, and create customer success plans with each client.

Why It Might Be a Fit

The ideal candidate has 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing roles, with a strong understanding of customer success processes and market segments.

Requirements

• 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
• Bachelor’s degree in related discipline or equivalent experience
• Experience promoting value through the customer experience
• Experience working with complex, multi-divisional, multi-geographical customers
• Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
• Bias for action
• Experience working with cross-functional teams
• Exceptional ability to communicate and foster positive business relationships
• Ability to establish milestones and keep all team members on task; strong project management skills
• Self-driven and proactive
• Knowledge of customer success processes
• Strong understanding of market segments and market data trends
• Accountability
• Bravery
• Curiosity
• Collaboration
• Ownership

Tagged as: Project Management