Customer Experience Executive

Role Overview

Assist shareholders with buying and selling shares, answer inbound calls and emails, and support customer queries within predetermined procedures and service standards.

What You Will Do

Answer inbound calls, emails, and assist shareholders with their queries, respond to basic queries, and contribute to the completion of the team’s workload.

Why It Might Be a Fit

The candidate should demonstrate excellent communication skills, strong phone and verbal communication skills, and active listening, as well as experience in a customer support role and familiarity with CRM systems and practices.

Requirements

• Excellent communication skills
• Strong phone and verbal communication skills along with active listening
• Graduation/Degree in any field
• Proven experience in a customer support role
• Meeting targets for accuracy, quality, volume and agreed service levels
• Familiarity with CRM systems and practices
• Basic understanding of data protection principles and knowledge in AML
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Adherence to procedures and regulations

Benefits

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC