Director, Global People Operations

Role Overview

We are looking for a Global People Operations Leader to build and run a global operations center delivering at-scale operations for people programs globally. The leader will be accountable for standardized, efficient, and high-quality execution through the Global Center, driving productivity, service levels, and continuous improvement while scaling capacity to demand and protecting the employee experience at every touchpoint.

What You Will Do

Key responsibilities include team leadership and delivery accountability, global center build and operating model, at-scale operational execution, service management and SLAs, productivity, automation, and continuous improvement, workforce and capacity management, quality, compliance, and risk, employee experience, and control frameworks and audits.

Why It Might Be a Fit

The ideal candidate will have proven leadership experience within global shared services or operations centers at scale, a strong understanding of HR lifecycle processes, and experience with automation, process excellence, and managing high-volume transactional delivery.

Requirements

• Proven leadership experience within global shared services or operations centers at scale
• Prior leadership experience within a professional HR business process outsourcing provider is preferred
• Experience standing up or scaling a centralized delivery center and its operating model
• Strong understanding of HR lifecycle processes and which activities can be centralized versus automated
• Track record in service management, SLAs, productivity, and workforce and capacity planning
• Strong knowledge of HR systems, data, and operational processes within a complex, global company
• Experience with automation, process excellence, and managing high-volume transactional delivery