Staff Engineer, Salesforce Production Support & AI Operations

Role Overview

We are seeking a technically strong Salesforce professional to help maintain the stability and reliability of enterprise Salesforce applications while contributing to AI Operations initiatives.

What You Will Do

Own triage, investigation, escalation and resolution of Salesforce production issues; troubleshoot Salesforce issues involving Apex, SOQL, triggers, Salesforce Flow, debug logs, permissions, asynchronous jobs and platform limits.

Why It Might Be a Fit

Strong hands-on Salesforce technical knowledge, experience troubleshooting APIs and integrations, and ability to work collaboratively with vendor or managed-service teams.

Requirements

• 6-12 years of relevant experience in Salesforce development, technical support or production support
• Strong hands-on Salesforce technical knowledge, including practical Apex and SOQL skills
• Experience troubleshooting APIs and integrations and coordinating resolution across multiple technical teams
• Experience in production support, incident management, prioritisation, root-cause analysis and service-level commitments
• Strong written and verbal communication skills
• Ability to work collaboratively with vendor or managed-service teams and drive issues through to closure
• Curiosity, adaptability and willingness to learn and work with AI, automation and technologies beyond Salesforce

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship available

Tagged as: Salesforce