Vice President, Head of Digital – CRO

Role Overview

The VP, Head of Digital for CRO is a product-led technology executive responsible for defining and delivering the digital strategy, platforms, and operating model that power Equinix’s global revenue engine. Reporting to the Chief Digital & Innovation Officer and partnering closely with the Chief Revenue Officer, this leader serves as the primary technology and innovation partner to the CRO and owns the end-to-end digital product portfolio across the customer lifecycle, spanning Lead-to-Cash, customer success, renewals, partner ecosystem, and digital channels, with full accountability for product strategy, engineering delivery, platform operations, and business outcomes.

What You Will Do

This executive will lead one of Equinix’s most strategic transformation programs, driving revenue growth, seller productivity, customer and partner experience, and an AI-first commercial operating model. Partnering across Sales, Marketing, Customer Success, Finance, Revenue Operations, Product, and Business Operations, they will ensure technology, process, data, and operating models evolve together to create lasting competitive advantage.

Why It Might Be a Fit

The ideal candidate will be a strategic thinker with a customer-centric mindset and a passion for innovation, with demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations.

Requirements

• 15+ years leading large-scale commercial, digital or business transformation programmes
• Proven experience partnering directly with Chief Revenue Officers, Chief Commercial Officers or equivalent executive leaders
• Demonstrated success leading enterprise Lead-to-Cash, Quote-to-Cash or commercial transformation initiatives
• Deep understanding of sales, marketing, customer success, partner ecosystems and revenue operations
• Experience using AI to transform business operations—not simply deploying AI technologies
• Strong commercial acumen with the ability to translate technology investments into measurable business outcomes
• Exceptional executive presence, influencing skills and organisational leadership

Benefits

• Employee Assistance Program
• Insurance
• Retirement
• Paid Time Off (PTO) and Paid Holidays
• Vacation and Paid Holidays
• Equity may be offered depending on the position